Returns and refunds

For most online goods, EU consumers have the right to withdraw from the order within 14 days from receiving the goods, without giving a reason.

To withdraw, email hello@bastard.space with your name, order details and a clear statement that you want to withdraw. You then have 14 days to send the goods back.

The customer pays return shipping and safe return packaging unless the item is faulty, incorrect or we agree otherwise. We recommend tracked and insured shipping for any fragile, valuable or one-off object.

Refunds are made within 14 days after we receive the withdrawal notice, but we may wait until we receive the goods back or receive proof that they were sent.

We refund the item price and the standard outbound delivery cost paid at checkout. Extra costs for express, special packing, insurance, fragile handling or non-standard delivery may not be refunded unless legally required or the return is due to our mistake.

Goods should be returned unused and in the condition in which you received them. You may inspect an item as you would in a physical shop, but use beyond normal inspection may reduce the refund.

Fragile goods must be returned in the original protective packaging or equivalent protective packaging. If the item is returned damaged because it was handled or packed badly, we may reduce the refund to reflect the loss in value.

The 14-day withdrawal right has legal exceptions. The following may be non-returnable depending on the item and situation:

• Custom, commissioned, altered or personalised artworks and objects.
• Dated events, workshops, performances and other leisure services tied to a specific date.
• Opened soap, body products, pierced earrings, body jewellery or other hygiene-sensitive goods when a seal or protective packaging has been opened.
• Perishable or heat-sensitive goods where return would be unsafe or unreasonable.
• Goods damaged after delivery by use, poor handling or poor return packing.

If an item is faulty, not as described or arrives damaged, email us with photos and the order details. This is separate from the 14-day change-of-mind return.

Consumers may have the right to make a claim about non-conforming goods for up to two years after delivery, and should contact the seller within two months after noticing the problem.